When will my order arrive?

We aim to ship our kits within 3-5 days of receiving your order. Our kits ship (free of charge!) via UPS ground, which usually takes 4 business days. You can upgrade to a faster shipping rate in checkout.

You will receive an email confirmation upon placing your order and again once your order has shipped.

At this time, Canatoo is only shipping within the 48 continental United States. We hope to begin international shipping soon.

How can I change or cancel my order?

Please contact us as soon as possible if you would like to change or cancel your order and we'll do our best to accommodate. Please note that we are unable to make any changes to your order once a shipping label has been created.

What is the return/refund policy?

We have a free 30-day return policy, which means you have 30 days from the date of purchase to request a return. Items marked as "final sale" cannot be returned. However, if the item was damaged in transit, we will replace it.

To be eligible for a return, your item must be in the same condition that you received it – unused and in its original packaging.

You can find our full Returns & Refunds Policy here.

Paintliner™ Product

What comes in the kit?

Each kit includes:

  • 1 Paintliner™ canvas
  • Up to 8 jars of paint (depending on the image you chose)
  • A set of paintbrushes
  • A reference photograph of your painting
  • Paint tips & instructions

Please note that frames are sold separately.

What additional supplies are needed?

You will need access to either a sink or a fresh cup of water to rinse your brushes in between paint colors. We also recommend keeping paper towels nearby. While our paint is easy to clean up, you might prefer to lay down some newsprint to provide extra protection to your workspace.

What makes Paintliner™ eco-friendly?

  • All of our packaging is either reusable or recyclable. For example, our paint comes in glass jars which can be rinsed out and re-used and the reference photo we include doubles as a postcard that you can send to a friend once you have completed your kit. We refuse to use any single-use plastics!
  • Our products are made within the United States as opposed to shipped in from overseas, minimizing the carbon footprint of our products. Plus, each of our kits is made-to-order and made by hand as opposed to manufactured in bulk in a factory.
  • Our paints are Green Seal Standard approved, a rating only given to products that meet the highest benchmarks in personal safety and environmental responsibility.
  • Not only are the materials for our kits (like the canvas) high quality but so are the tools used to complete the kits (like the paintbrushes). This way, they can be held on to and re-used for years to come.

What kind of paint do you use?

Paintliner kits use an acrylic-based paint. We're proud to use paint that is Green Seal Standard approved (a rating only given to products that meet the highest benchmarks in personal safety and environmental responsibility).

What happens if I run out of paint?

We have carefully tested our product to ensure that we send you enough of each color to complete your Paintliner kit. Though one jar of any color might not seem like a lot, a little paint goes a long way. That being said, if for whatever reason you do run out of any color, please contact us. We will work with you to fix this so you can finish your painting.

What do I do if my paint dries out?

Once your paint dries out, there’s not much you can do to restore it. We make sure to seal our jars tightly before we send them to you, so hopefully no paint arrives in a dried up state (please check your package when it arrives and contact us immediately if you experience this). Once you have opened your jars and as you are working, the paint will gradually dry out if left exposed to the air. We recommend working on only one color at a time, and keeping all jars tightly sealed when not in use.

Make sure to promptly clean your brushes at the end of your paint sessions with clean water so the paint doesn’t dry in the bristles.

Will I need multiple coats of paint?

You will likely need to paint 2 or 3 layers to achieve maximum color vibrancy and to minimize the visibility of your brush strokes. We recommend painting thinner layers so they dry evenly and without getting tacky.

How long does it take for the paint to dry?

The paint dries to the touch within 10-15 minutes depending on the thickness of the paint layer and the temperature of your room. 

How long does it take to complete an entire painting?

Painting is a highly personal process – everyone paints at a different rate. The length of time it takes to complete a Paintliner™ kit will vary based on many factors like the piece of art you chose, how precise you want to be, and how much experience you have. There is no right or wrong speed to work at. We hope that you take your time, enjoy the process, and create something you can be proud of.

I am not an experienced painter. Is that ok?

Absolutely! We intentionally simplified the style of our artwork to avoid more advanced painting techniques (like blending or shading) and to reduce the precision required to create a beautiful piece of art. We hope everyone feels empowered and excited to paint.

Why is Paintliner™ more expensive than other paint-by-numbers?

You may wonder why our prices are different from other paint-by-number manufacturers. Here are a few:

  • Our Paintliner™ kits are much larger than other kits on the market, so the material costs are higher.
  • We only use high-quality products and environmentally-friendly packaging.
  • We provide artists with an additional platform for selling their work, so we pay royalties on each piece we sell.
  • Our kits are 100% hand made, and made in the United States.
  • We prefer to keep things personal. This is a small business you’re supporting, not a manufacturing plant and warehouse.
  • We value quality over quantity. We care more about making sure you're happy with your product and that we are offering truly unique artwork than selling in large volumes.

Do you do custom orders?

Yes, we make custom Paintliner kits. If you're interested in exploring this option, please get in touch with us.

  • Other questions?

    For any other questions, please contact us. There's a human behind each response, so please allow up to 48 hours for us to get back to you.